Welcome to Bromley Common Florist's online Terms & Conditions. These terms apply to all flower delivery orders placed through our e-commerce platform, serving customers in Bromley Common and the surrounding areas. By using our website and placing an order, you agree to comply with and be bound by the terms and conditions detailed below. Please read them carefully before making use of our online flower delivery services.
These Terms & Conditions govern the relationship between you, the customer, and Bromley Common Florist in relation to the ordering and delivery of flowers purchased through our website. They apply to all customers placing orders for delivery within Bromley Common and nearby areas that we serve. Your continued use of our online services is conditional on your acceptance of these terms.
Product Selection: Our website displays a variety of floral products and arrangements, complete with images and descriptions. While we aim for accuracy, all images are for illustrative purposes only. Seasonal availability, flower colour, and variety may sometimes result in substitutions in your chosen arrangement. Any changes will be of equal or greater value and to the closest style possible.
Placing an Order: To place an order for flower delivery to Bromley Common or nearby locations, select your desired product, provide recipient and delivery details, and proceed to payment. Upon successful completion, you will receive an automated order confirmation by way of an on-screen message and/or confirmation page. Please ensure all information, including delivery address, is correct before submitting.
Order Acknowledgement: Confirmation of your order receipt does not signify acceptance. Acceptance of your order and completion of the contract between you and Bromley Common Florist only occurs upon dispatch of your order.
Amendments: If you wish to make changes to your order (such as delivery date, recipient details, or message card), contact us as soon as possible. Amendments can only be guaranteed if requested within a reasonable timeframe before dispatch and may not be available for same-day orders.
Prices: All prices for flower arrangements and gifts shown on our website are in Pounds Sterling and inclusive of any applicable VAT, unless stated otherwise. Delivery charges will be disclosed clearly at checkout before you complete your order and will vary depending on the delivery location and date selected.
Payment Methods: We accept standard credit and debit card payments through our secure online payment gateway. By submitting your order, you represent that you are authorised to use the selected payment method. Full payment must be received before your order will be processed for delivery.
Pricing Errors: Should any product be listed at an incorrect price due to typographical or system errors, we reserve the right to refuse or cancel any such orders at the incorrect price. We will contact you to offer the option of the correct price or a full refund.
Delivery Areas: Bromley Common Florist delivers to Bromley Common and a selection of surrounding areas. Please check with us if your desired delivery location is eligible. Orders received for addresses outside our delivery zones may be declined or alternative arrangements discussed where possible.
Delivery Times: We endeavour to deliver your flowers on the specified date. While we make every effort to accommodate morning or afternoon preferences, specific delivery time slots cannot be guaranteed. During peak periods (e.g., Valentine's Day, Mother’s Day) delivery may extend into the evening or the preceding/succeeding days, and early booking is recommended.
Unsuccessful Deliveries: If the recipient is not available at the time of delivery, our courier may leave the item with a neighbour or in a secure location, where possible, or leave a calling card with instructions. It is your responsibility to ensure the recipient is available to accept delivery or to provide specific delivery instructions at checkout. We do not accept liability for perishable goods left unattended as per instructions or in the absence of the recipient unless due to our negligence.
Customer Cancellations: You may cancel your order for flower delivery in Bromley Common and adjacent areas, provided you notify us at least 24 hours prior to the scheduled delivery date. Same-day flower orders cannot be cancelled once prepared or dispatched. To request a cancellation, please contact our customer service promptly within business hours.
Refunds: If your cancellation is accepted within the applicable window, you will be entitled to a full refund. Refunds, where applicable, will be processed using the same payment method employed at the time of ordering. Please allow up to 5 working days for funds to appear on your statement, depending on your card issuer.
Substitutions and Unsatisfactory Products: We strive for complete satisfaction with every order. In instances where the delivered flowers do not meet our quality standards or where substantial substitution has occurred, please contact us within 24 hours of delivery. We may offer a replacement, partial refund, or full refund as appropriate to the situation.
Non-Delivery: Should we fail to deliver your order due to a fault for which we are responsible, you will be refunded in full, including any delivery charges paid.
By placing an order with Bromley Common Florist, you agree to:
General: While we take every reasonable care in providing our services and delivering flowers to Bromley Common and adjacent locations, our liability for any loss, damage or dissatisfaction arising from your use of the website, or from any goods supplied, shall be limited to the price of the flower arrangement and delivery charges paid by you.
Excluded Liability: Bromley Common Florist does not accept liability for:
Nothing in these terms shall limit or exclude our liability for personal injury or death caused by negligence, or for fraud, or to the extent that such liability cannot be excluded or limited by law.
All website content, including images, logos, text descriptions, and arrangement designs, are the property of Bromley Common Florist and may not be copied, reproduced, or used without express written permission.
We collect and process your data strictly in accordance with our Privacy Policy, ensuring that your personal information remains confidential and secure. Data is used solely for the purpose of processing orders and deliveries, as well as customer service and legitimate improvements.
Occasionally, we may offer promotions or discount codes for online flower delivery. Such offers are available at our sole discretion and may be subject to additional terms and availability. Only one promotional offer can be used per transaction. Promotions cannot be applied retroactively to prior orders.
Bromley Common Florist retains the right to amend or update these Terms & Conditions at any time, without prior notice, to ensure compliance with legal requirements and operational needs. Any changes will take effect immediately upon their publication on this website. Customers are advised to review terms periodically for updates.
These Terms & Conditions and any contracts relating to online flower delivery in Bromley Common and the surrounding areas are governed by the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
Should you have any questions regarding these terms, your flower order, or any concerns about delivery in Bromley Common and its surroundings, please get in touch with our customer service team via the contact options provided on our website. We are committed to prompt and courteous resolution of any queries or issues.
By purchasing from Bromley Common Florist, you acknowledge that you have read, understood, and agree to these online Terms & Conditions, which ensure clarity, fairness, and efficiency for all customers in Bromley Common and the neighbouring districts. Thank you for choosing our flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley Common, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley Common.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
