Returns, Refunds & Complaints | Bromley Common Florist
Our Fresh Flower Guarantee in Bromley Common
At Bromley Common Florist, our commitment is to bring the beauty of fresh flowers directly to your door. As a trusted local florist serving households and businesses throughout Bromley Common, we guarantee that every bouquet, arrangement, and plant meets the highest standards of quality and freshness upon delivery. Your satisfaction is at the heart of all we do, which is why we have clear policies in place for returns, refunds, and complaints.
Damaged On Arrival Policy
We take the utmost care in packaging and transporting your flowers. Should your order arrive damaged or not as described, please notify us as soon as possible. We kindly ask that you provide clear photographs of the bouquet or arrangement in its original packaging, as this helps us investigate and resolve the issue quickly. Our team is dedicated to ensuring your Blooms from Bromley Common Florist are nothing short of perfect on arrival.
Freshness Window & Quality Assurance
Your flowers should arrive at their freshest, ready to enjoy for as long as nature allows. Our guarantee covers an initial freshness window of a minimum of 5 days from delivery, provided that the recommended care instructions are followed. Many of our customers tell us that their flowers last even longer, especially when kept in cool conditions out of direct sunlight and with regular water changes. If you have any questions about care or specific flower varieties, our friendly team is happy to advise.
Refund and Replacement Options
If your flowers fail to meet our freshness guarantee, or if you receive the wrong item, please contact us within 24 hours of delivery. We offer:
- Replacement: Fresh flowers will be sent as quickly as possible, tailored to your original order or a suitable alternative if stock is unavailable.
- Refund: Should you prefer, a full or partial refund can be processed to your original method of payment. We may request images to help us resolve and prevent future issues.
Please note that due to the perishable nature of flowers, returns may not be required, but we will always seek to reach an outcome that puts you first.
Complaints Process
We take pride in delivering exceptional service to every Bromley Common customer, but understand that expectations vary or issues may sometimes arise. To make a complaint, please contact us with details of your order, a description of your concern, and supporting photographs where applicable. Our management team will acknowledge your message promptly and investigate thoroughly.
We aim to resolve all complaints within 2 working days, keeping you updated throughout. Your feedback is valued and helps us continue to improve our service for all local customers.
Your Bromley Common Florist – Here for You
As a trusted Bromley Common florist, we are proud of our role in brightening your home, office, or special event. If you have any questions about our returns, refunds, or complaints policy, or would like advice on caring for your flowers, please don’t hesitate to reach out. Your satisfaction is our priority, and we are always available to help make your flower experience the best it can be.
